As a service company, ITX is extremely focused on the level of quality it delivers.
Over offering our clients the best possible services, we want every department of the company from internal HR to Finance, including new client prospection, GMM™ service and Global Employment Company (GEC™) ‘s implementation, to be conducted with the highest international standards on quality management.
This standpoint has logically brought us to decide to comply with and apply the requirements of the ISO 9001:2015 standards at all levels of the company. The entire company has been granted with the ISO 9001:2015 certification reaffirming our continuous engagement and our strong client orientation.
The implementation of a Quality Management System based on ISO 9001:2015 standards allows us to provide reliable, cost effective, mission-critical, trouble free HR expatriate operations, thereby providing a high-level service to customers. Additionally, the standards help us to achieve consistent results and continually improve our processes.
We had built a normative framework around what ITX had developed over the years.
Our activity dictates to follow precisely each step of the expatriation and use of the appropriate documents in each circumstance. One of the many examples of the upgrade of our standards is that even though we had extremely precise procedures we decided to draw a complete interactive sequenced mapping from “On-boarding” to “Return” including high-level and sub-processes. In parallel, we have in use thousands of different forms and templates, contracts of employments, communication and other copies of various documents for which we created a completely independent and hermetic e-repository where all the documentation is stored, controlled, updated and reviewed.
Interactive links between both the mapping and the repository eases and accrues the quality of daily management, facilitates incorporation of new clients and internal trainings but also ensures a safe continuity of the activities at all times.